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no-tickets describes work in three nouns — epics, features, and fixes — and one verb: push. Everything else in the product (the dashboard board, the activity feed, billing, agent assignment) is a view onto those four primitives. This section is the canonical definition for each term. If a word appears in the dashboard, the CLI, an error message, or a marketing page, its meaning is fixed here.

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  • Phases — the five-state machine work moves through: ideation → development → testing → review → done.
  • Push origins — what changed in a project and where the change came from (CLI, CI, MCP, dashboard).
  • Entitlements — what your plan unlocks and how feature gating works.
  • Roles — humans, agents, and what each can do.
  • Epics — grouping work across multiple features and fixes.

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How these fit together

A push is the unit of change; an epic is the unit of intent; phases tell you where the intent is in its lifecycle. Roles and entitlements answer “who can do this?” and “is it included in your plan?”